Privacy Policy
Last Updated: November 11, 2025
This Privacy Policy explains how Roofing Pros Media (“we,” “us,” “our”) collects, uses, shares, and protects information when you visit or submit information through our websites, landing pages, booking pages, and forms hosted on GoHighLevel (the “Site”), or when you interact with us by phone, text message, email, or social media (together, the “Services”).
By using the Services, you agree to this Policy. If you don’t agree, please don’t use the Services.
1) What We Collect
Information you provide directly
Contact & business info: name, email, phone, company name, role, service area, meeting notes.
Form data: messages you submit, preferences, booking details.
Communications: emails, texts, call notes; we may record calls/meetings with notice.
Information collected automatically
Device & usage: IP address, browser, device type, pages viewed, time on page, referring/exit pages.
Cookies & pixels: cookies, web beacons, and similar tools (e.g., Meta Pixel, Google Analytics/Ads) for analytics and advertising.
Approximate location: inferred from IP address.
Information from third parties
Social/ads platforms (e.g., Meta/Instagram, Google) for attribution and analytics.
Service providers (e.g., CRM, calendar, call/SMS carriers) that process data on our behalf.
We do not intentionally collect sensitive personal information (e.g., government IDs, precise geolocation) and do not knowingly collect data from children under 13.
2) How We Use Information
Provide & improve Services: schedule calls, respond to inquiries, deliver content, troubleshoot, and enhance Site performance.
Marketing & advertising: send emails/SMS about updates and offers; measure and improve ads; run retargeting.
Operations & security: detect/prevent fraud, enforce terms, and comply with law.
Analytics: understand usage, conversion, and campaign performance.
Legal bases (EEA/UK visitors): consent (e.g., marketing cookies), contract performance (e.g., bookings), and legitimate interests (e.g., security, analytics, B2B outreach). You can withdraw consent any time.
3) How We Share Information
We don’t sell your personal information. We may share with:
Service providers/“processors”: GoHighLevel (CRM/forms/calendar), email & SMS providers (e.g., Twilio via GHL), analytics and ads partners (e.g., Meta, Google), payment/ops tools—strictly to operate our Services.
Advertising/retargeting partners: We may “share” data for cross-context behavioral advertising as defined by certain state laws (see “Your Privacy Rights” below).
Business transfers: in a merger, acquisition, or asset sale.
Legal/safety: if required by law or to protect rights, safety, and property.
4) Cookies, Pixels & Tracking Choices
We use cookies and similar tech for functionality, analytics, and advertising (including retargeting).
Browser controls: You can block cookies in your browser, but some features may break.
Ad preferences: Adjust settings on platforms like Google (Ads Settings) and Facebook (Ad Preferences).
Do Not Track: We currently do not respond to DNT signals.
5) Email & SMS Communications
Email: We comply with CAN-SPAM. You can unsubscribe at any time using the link in our emails.
SMS/Texts (TCPA):
By submitting your phone number, you agree to receive SMS from us. Message frequency varies. Message & data rates may apply.
Text STOP to opt out; text HELP for help.
Consent is not a condition of purchase.
Delivery of messages may be subject to your carrier’s policies; carriers are not liable for delayed/undelivered messages.
6) Data Retention
We keep information only as long as needed for the purposes above, to comply with legal obligations, resolve disputes, and enforce agreements. If you’re inactive for an extended period, we may delete or anonymize your data.
7) Security
We use reasonable administrative, technical, and physical safeguards to protect information. No method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
8) Your Privacy Rights
U.S. State Laws (e.g., CA/CPRA; CO, CT, UT, VA):
Depending on your state, you may have the right to:
Know/Access the categories and specific pieces of personal information we have about you.
Delete personal information we collected from you.
Correct inaccuracies.
Opt-out of “sale” or “sharing” for targeted advertising (we do not sell personal information for money; we may “share” for ads/retargeting).
Limit use of sensitive personal information (we do not use SPI beyond permitted purposes).
Non-discrimination for exercising your rights.
How to exercise rights / opt out of “sale” or “sharing”:
Email [email protected] with the subject “Privacy Request.” We’ll verify your identity (and authorized agent, if applicable) before fulfilling requests. For cookie-based “sharing,” also adjust your cookie/ad settings or use platform opt-outs as noted above.
Nevada: You may opt out of “sale” of personal information by emailing [email protected]. We do not currently sell personal info as defined by Nevada law.
EEA/UK (GDPR): You may request access, correction, deletion, restriction, portability, and objection to processing based on legitimate interests or consent. You can also lodge a complaint with your local supervisory authority.
9) International Data Transfers
If you access the Services outside the U.S., your information may be processed in the U.S. by us and our providers. We use appropriate safeguards (e.g., SCCs) when required.
10) Third-Party Links
Our Site may link to third-party sites and services. Their privacy practices are their own; please review their policies.
11) Children’s Privacy
Our Services are not directed to children under 13, and we do not knowingly collect their data. If you believe a child has provided us information, contact us and we’ll delete it.
12) Changes to This Policy
We may update this Policy from time to time. If we make material changes, we’ll update the “Last Updated” date and, where appropriate, provide additional notice. Continued use of the Services means you accept the updated Policy.
13) Contact Us
[COMPANY NAME]
Email: [email protected]
Phone: 1-833-901-6407
For SMS help, reply HELP to any message or contact us at the email/phone above.